Satisfaction Guaranteed with Our Rug Return Policy

At Berber Paradise Rugs, customer satisfaction is our top priority. That’s why we stand behind our high-quality rugs with a hassle-free 15-day returns process.

If for any reason you aren’t fully happy with your rug purchase within two weeks of receiving it, we make returns simple. Start by contacting our friendly customer support team. They’ll provide a return authorization and guidance on next steps.

To complete your return, you’ll ship the rug back to our warehouse at your expense within 15 days. It must be unworn, undamaged and in its original packaging to qualify. Once received, we promptly issue a full refund to the original payment method – usually within one week.

We understand the importance of risk-free shopping. So while return shipping is at your cost, we aim to ensure complete peace of mind when purchasing from Berber Paradise Rugs.

Don’t hesitate to reach out if you have any other questions! Our customer support team is here to help Monday through Sunday from 9:00 am to 10:00 pm PST. Use the Contact US menu to start a conversation.

We look forward to welcoming you as a satisfied returning customer for many rug purchases to come. Browse our selection of high-quality styles today!